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CTS Intern


Wuxi, CN

Job ID:  7503

About our group:

Seagate's Factory CTS (Customer Technical Support) for Hard Disk Drives (HDD) as contact window between Field CTS and Factory

About the role - you will:

  • Utilize multiple data analysis tools to automate data analysis and visualize data in dashboard. Provide technical support for auto data analysis project.
  • Provide technical support to customers and timely solutions to problems raised by customers, ultimately to improve customer satisfaction. Accurately locate customer concerns, work with internal and external engineering teams to conduct root cause analysis, and drive the implementation of improvement actions. Communicate detailed root cause analysis and solutions to customers to timely close the problem with customers.
  • In case of customer complaints, work with the internal management team to manage crisis, take actions in a timely manner by conducting proper communication with customers, and dealing with further questions or requests from customers to improve customer satisfaction.
  • Respond appropriately to customer needs and find the best solution by taking into account the needs of customers and the actual situation of the internal team.


About you:

  • Data science and analytics, Statisticcomputing related background
  • Big data analytics, Data assets or algorithm application experience,
  • Teamwork skills
  • Ability to learn quickly and adapt to a new environment
  • Good at English and Chinese speaking and writing

Your experience includes:

  • Automation of data analysis, auto data dashboard
  • Python, C Programming, etc.
  • Major: Data science (big data analysis), mechatronics, or related. (with very positive attitude)



Location: Wuxi, China

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With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

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