IT Hardware Support Analyst
Location:
Shugart, SG
Posting Date:
Feb 5, 2026
Job ID:
13749
About our group:
The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.
About the role - you will:
- Diagnosing and resolving technical issues across desktops, laptops, and peripherals.
- Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
- Provide remote and onsite support for AV systems and VC rooms (Logitech).
- Support site events and employee sessions leveraging on-site AV equipment.
- Quarterly scheduled sessions which are scheduled beyond standard business hours, including weekends.
- Collaborate through Office 365 tools for effective communication and documentation.
- Work closely with global IT teams for escalation requests and cross-regional issue resolution.
- Maintain compliance with security standards and operational processes.
- Ensure consistent customer satisfaction.
- Rotational duty support among the team.
About you:
- Bachelor’s degree in IT, Computer Science, or related field with at least 1 year of relevant experience, OR
- Diploma in IT or related discipline with at least 3 years of relevant experience.
- Customer-focused mindset with adaptability in a fast-paced environment.
- Ability to work under pressure and manage multiple priorities.
- Strong attention to detail and commitment to continuous improvement.
Your experience includes:
- Technical Expertise
- Proficient in troubleshooting hardware, software, and network issues.
- Familiarity with enterprise tools (ServiceNow, SCCM, MECM).
- Customer Service Orientation
- Strong communication and interpersonal skills.
- Ability to manage user expectations and provide timely solutions.
- Collaboration Skills
- Effective use of Office 365 tools (Teams, SharePoint, OneDrive) for communication and documentation.
- Ability to work with global teams for escalation and resolution.
- Compliance & Security Awareness
- Adherence to IT security policies and compliance dashboards.
- Maintain data integrity and system protection.
- AV & VC Support Competency
- Support and maintain Video Conferencing (VC) rooms, including Logitech-based systems.
- Provide technical assistance for site events and employee sessions using on-site AV equipment.
Location:
Location: Shugart, Singapore
Travel: None