Senior Staff Project Manager-Qualification Management

About our group:

Seagate Customer Success (CS) group is seeking a Senior Staff Project Manager.  The CS group is responsible for creating an exceptional customer support experience with our Seagate products using Voice of the Customer feedback and active pre and post launch customer advocacy. CS provides best-in-class technical support to our customers and partners Sales to promote Seagate products and grow business. 

About the role - you will:

●    Manage the qualification of HDDs at Surveillance customers.
●    Engage with Design Center teams to timely execute product qualifications.
●    Customer product qualification/Alignment. Product transitions/EOL schedule management.
●    Lead technical customer engagement internal/external communication.
●    Customer issue and correct action management.  
●    Actively work with Sales and Account Management (AM) teams to ensure right product delivery. 
 

About you:

●    Knowledge of product development cycle and validation processes of storage device products
●    Knowledge of storage devices for Enterprise Server, Storage and Surveillance applications
●    Excel in teamwork, communication, and interpersonal skills to work well in a cross-functional team.
●    Good communication and interpersonal skills
●    Good technical writing and presentation skills
●    Self-motivated individual with a strong willingness to learn and grow

Your experience includes:

●    Project management experience of Storage device or System products
●    Bachelor's or Master's degree in Engineering and/or equivalent 
●    Knowledge in electrical, computer science, or related engineering technology
●    Language skill - fluent oral and written skills for communication and documentation in English

Your May Also Have:
●    Knowledge of storage device interfaces, such as SATA, SAS, and PCI Express / NVMe
●    Knowledge of surveillance system, such as NVR, CVR
●    Knowledge of HDD device at component level and technical theory
●    Knowledge about HDD specification, reliability rating and performance  

Location:

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country’s storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu; a surveillance center, and a data recovery center in Hangzhou.

Location: Shanghai, China, Hangzhou, China
Travel: Up to 25%