Sr. Customer Success Application Engineer (Hybrid)
Shakopee, MN, US Longmont, CO, US
About our group:
We are the Customer Success team that ensures successful new product and technology transitions with our customer teams. You will have the opportunity to work with the latest storage technologies while interfacing with a wide array of internal teams.
About the role - you will:
• Drive all technical aspects of our customer qualification engagements.
• Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues.
• Run tests in customer environment to validate drive/system compatibility.
• Assist in post-qualification customer technical issues.
• Create and present technical information to internal teams.
• Work with customer account team to solidify feedback into future product requirements.
• Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations.
About you:
• You will have a demonstrated ability to work across multiple organizations to achieve deadlines and customer satisfaction.
• You will have a high level of personal follow through on commitments.
• Ability to work flexible hours to support our worldwide customers, factories, and design centers.
• Demonstrated effective written and oral communication skills that develop trust between Seagate and its customers.
• Demonstrated passion for continuous improvement.
Your experience includes:
• Demonstrated experience testing and resolving concurrent, complex highly technical issues. You Might Also Have
• Project management and tracking experience.
• Bachelor's Degree in Engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) or equivalent work experience.
• Engineering design experience.
• Experience dealing with external customer or supplier.
• Programming experience.
• Experience with SATA, SAS, and NVMe interfaces and bus analyzers.
• Storage system level experience.
Location:
Location: Shakopee, MN or Longmont, CO United States; This position would have a hybrid on-site cadence (TBD) at either site.
Shakopee, MN
Our Shakopee campus is located 25 minutes southwest of Minneapolis in a setting with a rural vibe – it overlooks a horse racing track and stables, yet it has great entertainment venues close by as well. With wide-open spaces, the campus has plenty of space for running, biking, shooting some hoops or playing volleyball over lunch. If working out is your thing, the on-site fully equipped fitness center hosts wellness programs, tournaments, and group workouts. Hungry? Seagate offers an on-site café with freshly sourced foods and specialty coffees, or if you prefer, drive to one of many restaurants just minutes away.
Longmont, CO
Our Longmont campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 1,500+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups including Pride! Women’s Leadership Network and a Young Professionals Network.
The estimated base salary range for this position is $93,000 - $132,000. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.
Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, , eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.
Location: Shakopee, United States, Longmont, United States
Travel: Up to 10%