Collections Analyst

About our group:

Please note: You must hold a current visa, or right to remain, and do not need visa in the future to apply for this postion.
 

We are the champions of Collections! The Collections Department focuses on maximizing collections in a timely manner and in accordance with the Company’s policies while maintaining excellent relationship with our customers. Maintaining a high level of cash-flow through collection activities and monitoring of credit risk and opportunities are some of our primary responsibilities. We are an organized and well-established Group that is constantly looking for high quality service to support the business. Our Company is one of Fortune's List of World's Most Admired Companies in 2021. 

About the role - you will:

•    Responsible for collections and reconciliation of customer accounts 
•    Analyze accounts receivable to determine past-due accounts and makes collection via email, telephone; maintains relevant customer records 
•    Prepare and send out customer statement of accounts 
•    Verify customer portals for any issues with invoices submitted electronically and take immediate and proper actions when needed 
•    Interacts with customers, both internal and external. Internal customers are primarily Business Management, Order Management, Customer Service Organization and Sales both locally and globally 
•    Analyzes and reports on credit memo and write off activity 
•    Prepares refund payments procedures
•    Create ad-hoc analysis reports, and regular reports as needed 
•    Monitor and work to resolve disputes on a timely basis 
•    Identify potential risks/ issues related to payments and customer behaviors within the customer portfolio and escalate if needed 
•    Perform cash flow analysis and create customer forecasts 
•    Working as one team- coordinate and facilitate global credit and collections efforts and close communication and collaboration within WW credit and collections team 
•    Enforce credit and collections policies and procedures through 
 

About you:

•    Able to communicate fluently in English including writing, understanding, and reading (any other language is a plus), Dutch is not a requirement.
•    Eager to learn and curious about what is going on in the World 
•    Strong attention to detail and ability to notice discrepancies in data 
•    Being proactive on taking actions on customer accounts 
•    Good analytical skills  

•    Possess a process improvement mindset with a desire to consistently look for ways to improve efficiency and service while maintaining a “big picture” perspective 
 

Your experience includes:

•    Proficiency with Microsoft Office applications (Word, Excel, Power Point) 
•    Strong oral and written communication skills in English 
•    Strong oral and written communications skills in multiple European languages (Dutch is not needed) 
•    Ability to effectively manage competing deadlines for projects, with varying degrees of supervision 
•    Familiarity with SAP system is preferred
•    Calculation skills is required
•    Worked in larger scale corporations that have presence worldwide 
•    Have 1 to 2 years of experience in similar role in a Collections Team.

Location:

Amsterdam office - Hybrid working model

Location: Amsterdam, Netherlands
Travel: None