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Customer Success Representative

Location: 

Schiphol-Rijk, NL

About our group:

The Lyve Solutions organization supports delivering a comprehensive, customer-centric edge to cloud storage portfolio – enabling our customers to rethink how they maximize their datasphere potential for today and tomorrow’s business opportunities. Our nimble, entrepreneurial team leads the portfolio/ product roadmap and go-to-market efforts by working cross-functionally to guide products from conception to launch.  By collaborating with multiple stakeholders ranging from engineering, support, operations/logistics, sales, and marketing, we consolidate and drive forward customer requirements, engineering direction, product definition and positioning, product design and lifecycle. We are dedicated to managing the needs of our customers to create value and meet their outcomes through a frictionless customer experience. 

About the role - you will:

As a Customer Success Representative for Lyve Mobile, you are responsible for making sure customers are empowered to use our products and services, finding opportunities to meet customer needs that will drive retention and increase usage to maximize customer satisfaction and loyalty. You will play a key role by being the “voice of the customer” as they adopt Lyve solutions into their daily workflow.  

 

  • Provide customers with needs-based training and guidance on integrating the relevant product into their daily workflow. 
  • Be the customer liaison with internal operations, providing valuable information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.  
  • Drive maximum adoption of Lyve solutions and identify/drive product expansion opportunities via high value relationships with our customers.  
  • Conduct consultations to review our customers’ services with cross functional business reviews with the customer. 
  • Utilize customer relationship management (CRM) software platform to track and notate customer interactions, and follow ups. 
  • Develop and maintain expert level understanding of our corporate customers’ workflows.  
  • Perform other duties as assigned by the management team on special projects to increase overall customer retention which may include preparing reports, researching information, and developing procedures as required.  

About you:

  • Possess excellent time management, communication, and organizational skills. 
  • Have the ability to multitask between multiple projects, work in a fast-paced environment, and meet deadlines.  
  • Utilize great customer service and communication skills. 
  • Are self-motivated and demonstrated willingness to learn.  
  • Are flexible and have a willingness to enthusiastically work within constantly changing priorities.  
  • Leverage expert-level product knowledge and customize interaction at the end user level. 
  • Have strong interpersonal skills and genuinely like to help people grow and succeed. 
  • Have the ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. 

Your experience includes:

  • 3-5 years customer success experience for a technology “as a service” company with larger European corporate customers. 
  • Proven program management capabilities to manage complex challenges. 

Location:

Location:Amsterdam,Netherlands


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About Us

At Seagate, our mission is to give people peace of mind by protecting their digital lives.

Since 1978, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. We help people harness and maximize the datasphere.

Seagate couldn't do any of that without its employees—a diverse workforce of 40,000 creative, hard-working, passionate people all over the world. From the Silicon Valley, the United Kingdom, Singapore, India, Thailand, through China, our people are proud to embody the values of integrity, innovation, and inclusion.

Consider joining them. Open up your world.

 

 

Seagate provides an environment where equal opportunity is available to all. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, ethnic or national origin, physical or mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy or perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, perceived or actual religious creed or political opinion, military and veteran status, taking or requesting statutorily protected leave, taking or requesting a reasonable accommodation for a protected basis, or other basis protected by applicable law. Company-sponsored training, education, degree assistance, and social and recreational programs are also included. EEO is the Law Poster, EEO is the Law Supplement Poster, & OFCCP Pay Transparency Provision Information.

Seagate believes that vaccines are one of the most powerful tools to fight COVID-19 and maintain a safer workplace. We implement vaccine mandates where legally required or when the company determines that a mandate is necessary for the protection of workers.

United States - Proof of a completed COVID-19 vaccination is required for all US-based employees of Seagate. Subject to federal, state, and local laws and regulations, this requirement applies to all employees and locations in the United States including those employees working remotely.  Seagate will consider exceptions to this policy for medical or religious reasons on an individualized basis.

For information on how Seagate collects and uses your personal information during the application process, please review the applicant privacy statement.