About our group:

Global Operations IT supports manufacturing applications, data services, and integration platforms that enable reliable factory operations. The team works with manufacturing, process, equipment, infrastructure, security, application, database, and enterprise data organizations to operate and improve factory information systems and cross-process data flows.

About the role - you will:

The Sr. Analyst, Data Operations & Engineering serves as the technical lead for manufacturing data operations, including Apache NiFi, SQL, ETL/data flows, and Oracle and PostgreSQL connectivity, and provides L2/L3 support for complex FIS and data-flow issues. The role enables the 24/7 L1 FIS Operations team through knowledge, training, standards, and escalation procedures, while leading advanced investigation, recovery, root-cause analysis, and preventive improvement in collaboration with application, infrastructure, database, and data teams.

Provide technical leadership for manufacturing data operations, ETL services, data-flow reliability, monitoring, recovery, and continuous improvement.
Define technical standards, operational procedures, service ownership boundaries, escalation paths, and readiness requirements for critical data services.
Guide the design and improvement of Apache NiFi pipelines, data collection, validation, transformation, routing, replay, reconciliation, exception handling, and lineage.
Lead complex incident investigation, technical recovery, root-cause analysis, corrective action, and prevention of recurring failures.
Review operational trends and risks to prioritize monitoring improvements, automation, resiliency, documentation, and technical debt reduction.
Coordinate technical work across application, infrastructure, network, cybersecurity, database, enterprise data, and factory teams.
Enable the 24/7 L1 FIS Operations team with current knowledge-base articles, runbooks, standard procedures, troubleshooting guides, recovery instructions, and clear escalation criteria.
Plan and deliver technical training, knowledge-transfer sessions, practical troubleshooting exercises, and coaching for L1 personnel.
Define the standard incidents L1 can resolve, first-response checks to perform, evidence to collect, and conditions for escalation.
Act as the L2/L3 escalation point for incidents that cannot be resolved through approved L1 procedures.
Analyze logs, pipeline status, interfaces, files, messages, SQL results, dependencies, and service behavior to isolate complex failures.
Recover and reconcile disrupted data flows, validate downstream delivery, support business-impact communication, and restore services safely.
Lead deep technical investigation of recurring, high-impact, or cross-system issues and implement permanent fixes, monitoring controls, failover improvements, automation, and data-quality safeguards.
Convert L2/L3 findings into improved L1 knowledge, diagnostics, alerts, training, and preventive controls.
Support manufacturing data services across Slider, HGA, HSA, Drive, SDET, ComET, DVL, FDB, ETS, and related environments.
Monitor data arrival, pipeline execution, queues, service health, failures, recovery, and downstream delivery.
Support factory data transfers including Slider-to-HGA, HGA-to-HSA/Drive, and HGA-to-EDW flows.
Use strong SQL and database knowledge to troubleshoot data issues, validate schemas and interfaces, and identify database-related dependencies.
Work closely with Oracle and PostgreSQL database teams on connectivity, access, performance, capacity, backup/recovery, patching, high availability, security, migration, and upgrade activities.
Support FISGetPutServer and FISFactoryService installation, configuration, monitoring, troubleshooting, failover, relay, and feed-forward integration.
Provide advanced support for SeaTrack, Unify SeaTrack, PARIS, CMS, FDB/DVL, work-order tools, equipment tracking, and shop-floor event-history integrations.
Maintain technical designs, service inventories, configuration records, data-flow maps, runbooks, recovery procedures, support contacts, and escalation matrices.

About you:

You are a hands-on senior IT professional who can lead technical data-operations practices without being a people manager. You translate deep technical knowledge into clear guidance for frontline operations, take ownership of difficult escalations, coach L1 personnel, investigate cross-system data issues, and coordinate specialist teams until services are stabilized and preventive improvements are implemented.

Your experience includes:

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Data Engineering, or a related field, or equivalent practical experience.
Strong experience in production data operations, ETL/data integration, data-flow services, or manufacturing IT.
Experience providing L2/L3 production support within a tiered 24/7 support and escalation model.
Ability to lead technical problem solving and develop knowledge-base articles, runbooks, troubleshooting guides, and L1 training material.
Experience building or operating ETL/data-flow pipelines; Apache NiFi experience is strongly preferred.
Strong SQL and relational-database knowledge, including Oracle and PostgreSQL concepts, connectivity, schemas, transactions, query troubleshooting, performance considerations, and data integrity.
Ability to work effectively with DBA teams on database incidents, access, backup/recovery, high availability, capacity, patching, migration, and performance issues.
Strong incident leadership, root-cause analysis, technical communication, coaching, and cross-team collaboration skills.
Preferred: Experience supporting high-volume manufacturing, MES/FIS, shop-floor, equipment integration, or traceability systems.
Preferred: Participation in Oracle-to-PostgreSQL migration or application stabilization in partnership with DBA teams.
Preferred: Python, PowerShell, Bash, or equivalent scripting for operational automation and data validation.
Preferred: Kafka or event streaming, enterprise data warehouses, observability platforms, or data-quality frameworks.
Preferred: Knowledge of ITIL, incident/problem management, change management, BC/DR, cybersecurity, and audit controls.

Location:

Teparuk Thailand

Home to over 4,000 employees, our Teparuk site specializes in producing nano-recording heads—a crucial component for the read/write functionality of hard disk drives. At our Teparuk facility, work is both productive and enjoyable. You and your colleagues can grab breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Stay active by taking a few laps around our running track or participating in volleyball, basketball, table tennis, badminton, or football at our on-site gymnasium and fitness center. We also offer a variety of activities, including music, dance, and aerobic classes. Alternatively, unwind in our lush green areas. Consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate’s parents and caregivers' group. These ERGs provide educational and fun activities. Additionally, enjoy on-site festivals, celebrations, and opportunities to give back to the local community.

Information at a Glance

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster

Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com.

All Seagate jobs will remain open for a minimum of seven days.

For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.