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Engineer I

Location: 

Samut Prakan, TH

Posting Date:  Feb 14, 2025
Job ID:  11665

About our group:

Global Factory IT Operations Team, we are at the forefront of IT support, optimizing IT processes with automation and smart analytics. Our team is responsible for ensuring seamless IT service delivery, troubleshooting technical issues, and improving IT efficiency across a global infrastructure.
We work closely with cross-functional teams, leveraging AI, automation, and predictive analytics to enhance user experience and drive the future of IT operations. If you’re passionate about technology, automation, and problem-solving, this role is for you.

About the role - you will:

  • Provide hands-on IT Support to employees across different locations, ensuring smooth technical operations.
  • Troubleshoot and resolve software, hardware, and network-related issues via ITSM tools (e.g., ServiceNow, Jira).
  • Manage IT systems, including Active Directory, Office 365, Google Workspace, VPN, cloud platforms.
  • Implement security best practices, including identity management, endpoint protection, and compliance standards.
  • Implement security best practices, including identity management, endpoint protection, and compliance standards.
  • Continuously learn and adopt emerging AI technologies to modernize IT support operations.

About you:

  • Customer-Focused: You thrive in problem-solving, ensuring a seamless IT experience for employees.
  • Detail-Oriented: You have a sharp eye for diagnosing technical issues and improving IT service quality.
  • Collaborative Mindset: You work closely with cross-functional teams to drive IT transformation.
  • Continuous Learner: You are always eager to learn, innovate, and explore new AI-based IT solutions.

Your experience includes:

  • Bachelor’s degree in Computer Science, IT, or related fields (or equivalent experience).
  • Strong experience in IT Support (L1/L2) or IT Service Desk.
  • Proficiency in Windows, Linux, and cloud applications.
  • Hands-on experience with Active Directory, Office 365.
  • Familiarity with network troubleshooting (TCP/IP, DNS, VPN, Firewalls, Wi-Fi).
  • Experience with IT automation tools (e.g., PowerShell, Python, RDP).
  • Knowledge of ITSM tools (ServiceNow, Jira, Freshwork).

Location:

Teparuk, Thailand

Home to 4,000+ employees, our Teparuk site produces nano-recording heads, a crucial component of the read/write functionality of a hard disk drive. Our Teparuk facility is a fun and active site. Here at work, you and your colleagues can grab breakfast, lunch, dinner, and snacks at our 24-7 on-site canteen and coffee shop. Get in a few laps around our running track or enjoy volleyball, ping pong, badminton or football through our on-site gymnasium and fitness center. We also offer music, dance, and yoga activities. Enjoy many on-site festivals and celebrations as well as opportunities to give back to the local community.

 

Location: Teparuk Thailand
Travel: None

 

 

 

 

 

 

 

 

 

 

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

 

 

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law.  We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster & OFCCP Pay Transparency Provision Information.

Seagate will provide reasonable accommodations with the application process upon request as required to comply with applicable laws. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@seagate.com. 

All Seagate jobs will remain open for a minimum of seven days.

For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.

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