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Intern - IT EUS

Location: 

Pune, IN

Posting Date:  Oct 19, 2024
Job ID:  10643

About our group:

The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.  

About the role - you will:

•    Leverage your creativity in solving complex hardware and software issues related to an end user’s computer
•    Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community
•    Learn how to quickly adapt to situations faced by the end user in a fast-paced environment 
•    Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment  
•    Obtain a general understanding of the Active Directory environment
•    Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions
•    Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
•    Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
•    Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)
 

About you:

•    You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
•    You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems 
•    You have a general understanding of computer hardware and software troubleshooting and issue resolution
•    You have experience using critical thinking skills to identify and resolve technical issues
•    You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10/11 OS  
•    You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems
 

Your experience includes:


•    A general understanding of computer hardware and software troubleshooting and issue resolution
•    You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS 
•    Hands-on experience in Information Technology solutions and services
 

Location:

Our sites in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food, and athletic and personal development opportunities for our employees. You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park. Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis. Learn about a technical topic outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent on-site cultural festivals, celebrations, and community volunteer opportunities. 
 

 

Location: Pune, India
Travel: None

Innovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, Annual Report.

 

 

 

 

 

 

 

- Learn more about our commitment to the U.S. military and veteran community by watching this video.
- 5th year in a row as a Best Employer for LGBTQ+ Equality
 

 

 

 

 

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented, passionate, and diverse workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

 

 

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law.  We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster & OFCCP Pay Transparency Provision Information.

Seagate will provide reasonable accommodations with the application process upon request as required to comply with applicable laws. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@seagate.com.

All Seagate jobs will remain open for a minimum of seven days.

For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.

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