About our group:

The GenAI Customer Success Team aim to foster a culture of innovation and collaboration, leveraging the latest advancements in AI research and development to drive success and efficiency across the organization, focusing on the customer aspect, providing trainings and training materials, monitoring the impact and compliance with company policies and standards. The group identifies AI needs and opportunities, providing comprehensive guidance and support throughout the AI lifecycle. 

About the role - you will:

• Learn our AI solutions, key use cases, features, and recommended practices to effectively support end-users.
• Assist in developing and delivering engaging training materials, demonstrations, workshops, and enablement sessions to help users confidently adopt and use the solutions.
• Participate in beta testing activities by working with users and product teams to identify, document, and communicate product issues, feedback, and opportunities for improvement.
• Support product launches by helping users understand new capabilities and providing guidance during onboarding and adoption.
• Serve as a bridge between end-users and technical teams by helping translate technical concepts into clear, user-friendly language.
• Provide ongoing user support, including basic troubleshooting, usage guidance, and identification of issues that require escalation to the appropriate technical teams.
• Work closely with customers, end-users, and cross-functional teams to support product testing, user enablement, training, and post-release adoption.
• Gather, organize, and analyze user feedback to help identify common challenges, adoption opportunities, and potential product improvements.
• Apply prompt engineering techniques and recommended practices to help users achieve effective results and outcomes from GenAI solutions.
• Continuously build knowledge of GenAI technologies, emerging AI trends, and best practices relevant to customer adoption and support.
• Have the opportunity to build practical knowledge of Generative AI (GenAI), prompt engineering, customer success, and product adoption while helping users achieve meaningful outcomes from our solutions.

About you:

• Highly motivated, curious, and eager to learn new technologies, concepts, and skills.
• Strong customer orientation, with a genuine interest in helping users solve problems and achieve successful outcomes.
• Clear and confident communication skills, with the ability to engage effectively with different audiences.
• Passion for knowledge sharing and simplifying complex concepts for others.
• Collaborative mindset with the ability to work effectively across technical and non-technical teams.
• Strong interpersonal and presentation skills, with a professional and approachable communication style.
• Demonstrated initiative, adaptability, attention to detail, and ownership of assigned responsibilities.
• Comfortable working in a fast-paced, dynamic, and evolving environment.
• Commitment to continuous learning, self-development, and incorporating feedback.

Your experience includes:

• Foundational knowledge and understanding of Generative AI (GenAI) concepts and technologies.
• Familiarity with prompt engineering concepts and techniques, with an interest in developing practical expertise.
• Exposure to customer support or technical support, help users resolve issues and use technology effectively through academic projects, internships, or other relevant experiences.
• Ability to understand technical concepts and communicate them in simple, user-friendly language.
• Exposure to creating or organizing training materials, presentations, demonstrations, workshops, or knowledge-sharing sessions through academic, project, internship, or extracurricular experience.
• Good analytical and problem-solving skills, with attention to detail and the ability to learn from user feedback.
• Ability to collaborate effectively with others while also working independently when required.
• Fluent written and verbal communication skills in English; proficiency in additional languages is a plus.

Location:

Our site in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food, and athletic and personal development opportunities for our employees. You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park. Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis. Learn about a technical topic outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent onsite cultural festivals, celebrations, and community volunteer opportunities.

Location: Pune, India
Travel: None