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Customer Quality Engineer

Location: 

Nakhon Ratchasima, TH

Posting Date:  Feb 16, 2026
Job ID:  13807

About our group:

Join our dynamic Customer Success Organization as a Customer Quality Engineer (CQE). We’re a team dedicated to supporting customer activities related to factory products and performance to meet customer expectations and requirements. You'll be at the heart of our mission, working closely with various teams to drive success and innovation.

About the role - you will:

•    Lead and collaborate to take charge of customer issues, lead meetings with internal and external teams, and work together to identify and resolve challenges
•    Conduct root cause analysis and drive corrective actions to enhance product quality and customer satisfaction
•    Stay ahead of the curve by monitoring customer quality and improving integration and field performance
•    Conduct First Article Inspections and prepare detailed customer quality reports
•    Be responsible for hosting onsite customer audits and visits, ensuring a seamless and positive experience.
•    Support New Products in the qualification and launch of new products with our customers

About you:

•    Problem-solving skills and the ability to think critically
•    Capable of communicating effectively in complex situations with diverse teams
•    Prioritizing tasks and managing deadlines in a dynamic environment
•    Presentation skills
•    Great teamwork, leadership and organization
•    Friendly, approachable and ready to take on new challenges
•    Fluent in English both written and spoken (proficiency in Chinese is a plus)

Your experience includes:

•    Bachelor’s degree or higher degree and/or relevant experience 
•    Experience in supporting customers and addressing their needs
•    Familiarity with HDD (Hard Disk Drive) manufacturing processes
•    Skilled in analyzing data to drive improvements
•    Certified Professional: 8D / 6-Sigma certification is a plus

Location:

Our Korat facility is our largest manufacturing site worldwide, with more than 10,000 employees. Here, our team produces cloud-based storage equipment, from individual storage components to finished drives. Employees enjoy ample on-site parking, free shuttle vans and buses within the city of Korat, as well as transportation to and from Bangkok and Khon Kaen province on weekends. At work, you can grab a delicious breakfast, lunch, dinner, or snacks at one of our 24/7 on-site canteens or coffee shops. We offer table tennis, basketball, volleyball, a running/walking trail, and exercise classes in our on-site fitness center. In addition, there are relaxing spaces with comfortable seating both indoors and outdoors, perfect for taking a break during the day.
Additionally, consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate Asia’s parents and caregivers group. We also have many on-site recreation events and opportunities to give back to the local community.

 

Location: Korat Thailand
Travel: None

 

 

 

 

 

 

 

 

 

 

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

 

 

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law.  We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster 

Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com. 

All Seagate jobs will remain open for a minimum of seven days.

For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.

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