Sr. Staff Technical Account Manager (TAM)

About our group:

Seagate is seeking a highly motivated and customer-focused Technical Account Manager (TAM) to lead technical engagement and customer success activities for the Dell Systems account. This role serves as the primary technical owner for customer-facing programs, qualifications, product transitions, change management activities, and strategic technical engagements.

The TAM acts as the voice of the customer within Seagate while ensuring customer commitments, schedules, and business objectives are achieved.

The successful candidate will develop strong relationships across Dell and Seagate, coordinating activities across Product Management, Solutions Engineering, Sustaining Engineering, Quality, Firmware, Hardware, Manufacturing, and Sales organizations.

The TAM is accountable for driving customer satisfaction, qualification success, issue resolution, technical communications, and program execution.

About the role - you will:

Customer Technical Leadership

• Serve as the primary technical interface between Seagate and Dell for Systems products and solutions.
• Build trusted relationships with customer engineering, quality, product management, and business stakeholders.
• Represent customer priorities and advocate for customer requirements within Seagate.
• Lead regular technical reviews, account meetings, program updates, and executive communications.
• Drive alignment between customer expectations and Seagate deliverables.

Product Qualification & Program Management

• Lead customer qualification programs from planning through production deployment.
• Coordinate qualification schedules, milestones, dependencies, and risk mitigation plans.
• Monitor qualification status and provide timely updates to both the customer and Seagate leadership.
• Ensure the successful introduction of new products, technologies, and customer configurations.
• Drive schedule-to-revenue commitments and qualification readiness, including support for Orion development and Dell-related qualification needs.

Change Management & Product Lifecycle Ownership

• Own customer-facing aspects of product change management, including ECNs, qualification changes, regulatory updates, product transitions, configuration management, and customer communications.
• Coordinate customer acceptance and implementation of product changes.
• Ensure customers understand impacts, benefits, risks, and implementation timelines.

Escalation & Issue Management

• Lead cross-functional teams during customer escalations and critical business events.
• Drive the timely resolution of technical, quality, firmware, hardware, manufacturing, and field issues.
• Facilitate root cause analysis and corrective action activities.
• Ensure clear communication of issue status, risks, recovery plans, and customer impacts.
• Escalate critical issues to leadership when appropriate.

Strategic Account Planning

• Develop and maintain customer account plans, engagement strategies, and technology roadmaps.
• Partner with Account Management, Product Line Management, and Solutions Engineering teams to support future business opportunities.
• Identify risks, growth opportunities, and areas requiring executive engagement.
• Support business reviews, Quality Business Reviews (QBRs), and customer scorecard improvement initiatives.

Cross-Functional Leadership

• Coordinate activities across Product Management, Solutions Engineering, Sustaining Engineering, Quality Engineering, Firmware Development, Hardware Development, Manufacturing Operations, and Sales/Business Development.
• Align resources and priorities to deliver successful customer outcomes.
• Drive accountability for customer commitments and action item closure.

Success Measures

• Customer satisfaction and relationship strength.
• Qualification and program milestone achievement.
• Timely resolution of escalations and customer issues.
• Successful execution of product transitions and change activities.
• Improvement in customer quality metrics and scorecards.
• Effective management of customer communications and technical engagements.
• Revenue enablement through successful qualification and deployment activities.

About you:

• You are customer-focused and enjoy building strong relationships across technical and business organizations.
• You are comfortable leading complex discussions, coordinating diverse teams, and communicating with stakeholders at all levels.
• You are organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• You are skilled at balancing technical depth with business objectives and customer needs.

Your experience includes:

• Bachelor's Degree in Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical field and 15+ years of experience; or 12 years and a Master’s degree; or a PhD with 8 years of experience; or equivalent experience.
• Experience in technical account management, customer engineering, systems engineering, quality engineering, program management, or related disciplines.
• Strong understanding of enterprise storage systems, HDDs, SSDs, storage architectures, or data center technologies.
• Experience leading cross-functional technical teams.
• Demonstrated customer-facing leadership and relationship management skills.

You Might Also Have:

The estimated base salary range for this position is $147,030.00 - $214,300.00. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in a discretionary bonus program, medical, dental, vision, and life insurance, short- and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.

Location:

This role is open to candidates located in Longmont, CO, Shakopee, MN, or Remote U.S.

For remote employees, Seagate is able to offer virtual employment in approved U.S. states in accordance with company policy.

Seagate is able to offer virtual employment for this position in the following states: AL, AZ, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.

Longmont, CO:

Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 600+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24-hour fitness center for a group or individual workout). We also offer opportunities for community service and participation in various employee resource groups.

Shakopee, MN:

Our Shakopee campus is located 25 minutes southwest of Minneapolis in a setting with a rural vibe—it overlooks a horse racing track and stables, yet it has great entertainment venues close by as well. With wide-open spaces, the campus has plenty of room for running, biking, shooting hoops, or playing volleyball over lunch. If working out is your thing, the on-site fully equipped fitness center hosts wellness programs, tournaments, and group workouts. Hungry? Seagate offers an on-site café with freshly sourced foods and specialty coffees, or you can drive to one of many restaurants just minutes away.

Location: Longmont, United States, Remote United States, Shakopee, United States
Travel: Up to 10%