Sr. Engineering Desktop Support Specialist

About our group:

The mission of the End User Services organization is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. End User Services is part of the Corporate Information Technology organization.

About the role - you will:

• Work in various aspects of desktop support.
• Troubleshoot technical issues at the walk-up service center counter, interacting directly with users. Provide customer service with high standards of excellence.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.
• Troubleshoot technical issues while interfacing directly with users.
• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
• Evaluate and implement application software solutions as identified by Corporate IT.
• Take proactive, corrective actions to resolve issues in advance of system problems.
• Install, configure, analyze, resolve, and repair all hardware and software issues involving Windows and Mac OS computers.
• Provide total support for the desktop environment in accordance with defined standards and procedures.
• Maintain password security, data integrity, and file system security for the desktop environment.
• Respond quickly to customer issues while thoroughly documenting resolutions and closes all assigned cases through the designated tracking system.
• Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
• Troubleshoot and determine the root cause of problems with software or hardware incompatibilities or network connectivity issues.
• Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
• Handle multiple administrative duties to allow the team to operate efficiently.

About you:

• Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.
• Strong organizational skills that include attention to details, flexibility, and time management.
• Experience using critical thinking skills to identify and resolve technical issues.

Your experience includes:

• An associate degree in computer science, Information Technology, or a related field or equivalent, plus 3 years of experience working directly in an IT environment resolving technical hardware and software issues.
• Relevant Technical Certifications such as A+, MCP or HDI.

Location:

Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 1,500+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups including Pride! Women’s Leadership Network and a Young Professionals Network.

The estimated base wage range for this position is $33.02 - $48.12/hr. The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, medical, dental, vision, and life insurance, short- and long-term disability, eligibility to participate in discretionary bonus program, 401(k), employee stock purchase plan, flexible and dependent care spending accounts, and health care spending accounts. Seagate also offers paid time off, including 12 holidays, 120 hours of vacation, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location and tenure with the Company

Location: Longmont, United States
Travel: Up to 10%