Intern - Customer Application Engineering Lab

About our group:

As part of Seagate's Customer Success organization, the China C3 (China Cloud Computing) Lab focuses on customer application engineering (CAE), supporting Chinese customers with new product and technology qualifications, technical support, issue resolution, and collaborative projects.
Our team - Hangzhou CAE lab under C3 Lab specializes in applications such as VIA (Video Image Application), NAS, and channel customer support. The team is composed of talented and experienced engineers working on cutting-edge storage products, including high-capacity HDDs exceeding 30TB, powered by Seagate's industry-leading HAMR technology. This critical work ensures customer success by enabling faster time-to-market, providing technical solutions, and supporting technology deployment.

About the role - you will:

•    Conduct and support joint qualifications, collaborative projects, issue-troubleshooting, and solution investigations for storage products.
•    Analyze, study, and optimize customer applications, such as VIA AI applications and NAS storage applications.
•    Analyze, adapt and improve HDD product performance, reliability, and compatibility under different kinds of use scenarios. 
•    Learn to address different kinds of issues, such as in-system performance, vibration, acoustics, and power, during product qualification, while providing technical support to cross-functional teams.

About you:

•    Pursuing a bachelor's degree or higher in Electronic and Information Engineering, Computer Science, or other related science and engineering fields.
•    A quick learner with excellent teamwork skills and a willingness to share knowledge.
•    Strong communication skills with people from diverse cultural backgrounds.
•    Good at both Mandarin and English (spoken and written).
•    Enthusiastic, self-disciplined, and innovative with strong logical thinking skills.
•    Expertise in storage device performance, mechanical systems, or interface protocol domains.
•    Dedication to ensuring consistent results through adequate time investment.

Your experience includes:

•    Familiarity with data storage devices (e.g., HDD/SSD), components, systems, and applications.
•    Technical development or testing experience in the storage industry, such as firmware, Linux drivers, file systems, operating systems, or electronics/mechanical engineering.
•    Programming skills with Python / C / Linux Shell and or other code languages/environment
•    Familiarity with SATA, SAS, or PCIe specifications or applications is a big plus.
Preferred Qualifications:
•    Extensive knowledge of AI in data analysis, VIA/NAS applications, and device/system health predictions.
•    In-depth experience with HDD/SSD testing processes, firmware, quality/reliability testing, or new product introduction and qualification.
•    Good understanding of Linux filesystems and the Linux I/O stack.

Location:

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country’s storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu; a surveillance center, and a data recovery center in Hangzhou.

Location: Hangzhou, China
Travel: Up to 10%