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Application / Development & Support Engineer (Product Specialist)


Derry/Londonderry, GB

Job ID:  6786

About our group:


If you enjoy connecting business processes to IT solutions, and have experience working in cross-functional, cross-regional teams, this is the job for you. The Global Pricing Operations department is looking for an Application / Development & Support Engineer (Product Specialist) to support the global Pricing system IT and application infrastructure, and to drive the development of ongoing business process and system improvements.  The role will report to the Senior Manager located at the corporate headquarters in Fremont, CA. Working in a fast-paced, high-performance organization, you will:

About the role - you will:


Working in a fast-paced, high-performance organization, you will:


  • Critically understand the Global Pricing team’s operations, the application systems and business objectives
  • Translate inputs from the users of Pricing systems to create Business and Functional requirement documentation -- including process and system diagrams
  • Develop of use cases for Pricing business issues and translate them into IT test cases, and preform SIT, and UAT
  • Interact extensively with Pricing team, Seagate internal IT, and outside vendors to develop and/or enhance the user experience and the productivity of the Global Pricing team
  • Determine potential solutions and provide testing for both technical and business compatibility
  • Provide ongoing training and documentation on Pricing systems for user base
  • Provide and present ongoing status updates in the form of project roadmaps
  • Create and direct Change Management efforts for user adoption of enterprise solutions
  • Ensure solution designs meet business user needs and objectives
  • Drive cross-functional and cross-regional teams to meet agreed upon timelines for IT projects and programs

About you:


You must possess a passion for customer success, strong analytical aptitude, and solid written and verbal communication skills.


Ability to interact with staff (at all levels) in a fast-paced environment, often under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and adaptability is crucial to this role.


Candidate must also be flexible with change, enjoy a metrics-driven environment, and comfortable with goal setting that includes personal turn-around-time and accuracy metrics. Finally, candidate must be able to act as a liaison between the Pricing function and the IT support teams.


As well as:


  • High level of personal accountability – will see a problem through from beginning to end and develop long-term strategies to eliminate known issues
  • Demonstrated analytical and quantitative acumen, including strong analytical and quantitative skills
  • Ability to transition conceptual frameworks to actionable results
  • Thrives in fast-paced environments
  • Work quickly and independently
  • Able to train all levels of organization in Pricing systems & business processes
  • Manages multiple inputs into actionable and prioritized timelines

Your experience includes:


  • Experience in a corporate setting working with enterprise-level application, and system development, and / or developing business process improvements, and performing SIT, and UAT
  • Excellent PC skills with proficiency with Microsoft Excel
  • SQL, and other coding skills a plus
  • Prior experience with Pricing enterprise-level Pricing applications highly desired (Model N modules)


Springtown - Northern Ireland

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With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

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