About our group:

The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and technical service to both external and internal customers.

About the role - you will:

• Supporting day-to-day customer engagement activities for channel partners, distributors, and key end customers across East China.
• Assisting with customer issue tracking, drive log analysis, on-site failure verification, and follow-up actions to ensure timely resolution.
• Supporting product qualification activities, including schedule coordination, test tracking, issue investigation, and resolution management.
• Preparing customer presentations, technical reports, and marketing-related technical materials.
• Coordinating with cross-functional teams, including Marketing, CQE, and ASE, to address customer requirements and support business objectives.
• Participating in customer visits, technical workshops, marketing events, and on-site support activities to gain hands-on experience in customer-facing engineering roles.
• Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team.
• Supporting additional channel customer projects and business growth initiatives as required.

About you:

• Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, English, or a related field.
• Strong interest in customer-facing engineering roles.
• Strong market and technology insights.
• Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus.
• Excellent communication skills in both Mandarin and English.
• Self-motivated, eager to learn, and able to work in a fast-paced environment.
• A team player who can effectively collaborate with others.

Your experience includes:

• Proficiency in the tools for statistical data analysis, reporting, and presentation preparation.
• Familiarity with project management and collaboration tools.
• Experience supporting customers in a technical environment.
• Strong written and verbal communication skills for coordinating across teams.
You might also have:
• Experience with scripting or programming languages (e.g., Python, C/C++, Shell).
• Knowledge of diagnostic tools and log analysis (e.g., SMART, telemetry, failure logs).
• Understanding of cloud storage, edge computing, or AI/ML applications in storage.
• Demonstrated leadership through student organizations, technical competitions, or project teams.

Location:

Shanghai

Location: Shanghai, China
Travel: Up to 10%

Information at a Glance

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster

Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com.

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