Customer Success Intern

About our group:

The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.

About the role - you will:

•    Assist in diagnosing and resolving technical issues for enterprise and OEM / Cloud customers in South China.
•    Support the team in analyzing drive failure data, performance metrics, and customer feedback.
•    Collaborate with cross-functional teams (engineering, quality, and others) to ensure timely and effective customer support.
•    Participate in customer meetings and technical reviews, providing insights and documenting action items.
•    Contribute to internal knowledge base and process improvement initiatives.
•    Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team

About you:

•    Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
•    Strong analytical and problem-solving skills.
•    Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus.
•    Excellent communication skills in both Mandarin and English.
•    Self-motivated, eager to learn, and able to work in a fast-paced environment.
•    A team player who can effectively collaborate with others.

Your experience includes:

•    Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests.
•    Background in HDD/SSD, including design, process, and quality management.
•    Strong written and verbal communication skills for coordinating across teams.
You might also have:
•    Experience with scripting or programming languages (e.g., Python, C/C++, Shell).
•    Knowledge of diagnostic tools and log analysis (e.g., SMART, telemetry, failure logs).
•    Exposure to customer-facing roles or technical support environments.
•    Familiarity with cloud storage, edge computing, or AI/ML applications in storage.

Location:

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country’s storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu; a surveillance center, and a data recovery center in Hangzhou.

Location: Chengdu, China
Travel: Up to 10%