Sr Engineering Specialist

About our group:

The Global Wafer Systems organization leverages best in class software development technologies to deliver critical solutions to our wafer nano-manufacturing facilities in both the US and N. Ireland. The organization has resources in the US, Asia, and Northern Ireland.

This role will be part of a Global Wafer Systems - Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. This role includes installing and maintaining Factory PCs, supporting factory applications, and executing processes to maximize uptime of mission business IT equipment and software.

About the role - you will:

• Be part of Global Wafer Support team supporting factory IT operations at wafer manufacturing sites – Springtown and Minnesota Campus 
• Cover factory IT help desk working onsite in a 12-hour shift (DAY / NIGHT shifts).
• Install and maintain IT Factory PCs according to the factory standards. 
• Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities. 
• Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching. 
• Participate and contribute to the Global IT projects towards enhancing and upgrading factory systems. 
• Adhere to desktop software license management procedures. 
• Be responsible for fault diagnosis & correction for the incidents reported. 
• Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers. 
• Record and track tickets in ServiceNow towards prompt closures with customer feedback 
• Demonstrate problem solving abilities independently.
• Identify & active contribution on continuous improvement initiatives: OCAP reviews, KBA generation & ticket follow ups. 
• Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels.
• Follow troubleshooting guides (OCAPs) to resolve common application issues. 
• Interface with other Global IT organizations wherever needed to ensure compliance with IT Policies, standards, and practices.
• Escalate or redirect tickets to other Global IT support teams wherever applicable providing regular feedback and updates to the customers. 
• Implement and support any changes to the factory PCs, systems including imaging.
• Provide IT support to planned maintenance activities at the sites. 
• Plays key role in enhancing the customer experience & improvement actions. 
• Maintain and manage the PC hardware inventory levels and escalates for appropriate actions where necessary. 
• Leading, mentoring & training peers where necessary. 
• Offer flexibility in covering shifts wherever needed.
• Be able to develop small scale scripting/automation where needed.

Leverage GenAI in developing solutions.

About you:

• Great communicator
• Innovation in problem solving on technical issues.
• Service oriented, ability to go beyond ensuring customer success.
• Excellent time management skills
• Ability to engage with multiple customers simultaneously and professionally on complex technical issues.
• Proactive and self-learning

Your experience includes:

• Must be able to work night shift Monday to Wednesday and every other week Monday to Thursday with the hours of 6:30 pm to 6:30 am.
• PC setup, installation (hardware & software)
• Proficiency working on Windows/Linux OS
• PC and Software/applications troubleshooting skills and support such as windows applications.
• Proven ability to work in a self-directed environment.
• Prior experience with the help desk/applications support

You might also have:

• Project execution with IT skills involved.
• Coding Skills
• Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
• Prior working experience working in a Manufacturing setup.
• IT related AA Degree or certification

Location:

Our Normandale campus spans two suburbs, Edina, and Bloomington, and serves as the Recording Head development and manufacturing arm of Seagate. Located in the heart of a bustling community, Seagate offers an on-site café, or if you prefer, you can drive to one of many restaurants just minutes away. Need to grab a gift over lunch time? Shopping is abundant in the area. If working out is your thing, the on-site fully equipped fitness center hosts wellness programs, outdoor activities, tournaments, and group workouts. Looking for something more laid back? Reset in one of our meditation rooms, or simply take a walk around our indoor walking path. On-site cultural festivals, celebrations and community volunteer opportunities also abound.

The estimated base wage range for this position is $33.00 - $48.00/hr. The individual base wage is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, medical, dental, vision, and life insurance, short- and long-term disability, eligibility to participate in discretionary bonus program, 401(k), employee stock purchase plan, flexible and dependent care spending accounts, and health care spending accounts. Seagate also offers paid time off, including 12 holidays, 120 hours of vacation, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location and tenure with the Company.

Location: Normandale, United States
Travel: None