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Customer Success Intern

Location: 

Beijing / Chaoyang Dist., CN

Posting Date:  Nov 20, 2024
Job ID:  10873

About our group:

The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.

About the role - you will:

•    Provide technical and data analysis support for Seagate products.
•    Support product evaluation and qualification, collaborating with internal and external teams to assess product performance.
•    Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues.
•    Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions.

About you:

•    Strong knowledge of cloud computing and cloud storage.
•    Ability to quickly assess and define technical problems, identify their causes, and recommend solutions.
•    Excellent customer relationship management skills and report writing abilities.
•    Proficient in oral and written communication in both English and Mandarin.
•    A team player who can effectively collaborate with others.

Your experience includes:

•    Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests.
•    Background in HDD/SSD, including design, process, and quality management.
•    Strong written and verbal communication skills for coordinating across teams.
You might also have:
•    Proficiency in Python and Shell scripting.
•    Experience with Linux.

Location:

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remain at the forefront in the innovation and development in the country’s storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, Chengdu; an entity in Tianjin; a surveillance center, and a data recovery center in Hangzhou.

 

Location: Beijing, China
Travel: Up to 10%

Innovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, Annual Report.

 

 

 

 

 

 

 

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About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape. 

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented, passionate, and diverse workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

 

 

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law.  We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster & OFCCP Pay Transparency Provision Information.

Seagate will provide reasonable accommodations with the application process upon request as required to comply with applicable laws. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@seagate.com.

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