IT Intern

About our group:

The mission of the End User Services organization is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

To ensure that all new Interns can benefit as effectively as possible during their time here, we offer an 11 month development opportunity called Campus to Corporate Training Program.

This Program is in place to prepare and support you by equipping you with the skills, knowledge and tools that assist you to succeed. 

This can be anything from Workshops on: Learning: Gain valuable industry and corporate knowledge. Grow: Expand your professional skills, discover your strengths and explore your future career opportunities. Connect: Foster valuable relationships with peers and industry professionals for your career growth.

About the role - you will:

We have an exciting opportunity for an IT Intern wishing to take on an 11-month placement, commencing on 31st August 2026 to join the End User Services Desktop Support team in Springtown.

You will:

•    Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops. 
•    Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community. 
•    Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment. 
•    Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment. 
•    Gain a general understanding of the Active Directory environment.  
•    Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions. 
•    Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker. 
•    Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow. 
•    Gain experience with Microsoft SCCM/MECM.

About you:

•    You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of tickets, problems, or suggestions. 
•    You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems. 
•    You have experience using critical thinking skills to identify and resolve technical issues. 
•    You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems. 
•    You have a general understanding of computer hardware and software troubleshooting and issue resolution. 
•    Knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS.

Your experience includes:

•    Previous experience in a customer facing job role (not necessarily in an IT environment)
•    You will currently be studying a bachelor’s degree in computer science/IT/Software Engineering related degree programme.
•    Hands-on experience in Information Technology solutions and services.

Completed applications should be submitted no later than midnight on Monday, 5th January 2026.

This is a Full-Time position working 39 hours per week, on-site working. The placement dates are: Starting on Monday, 31st August 2026 and finishing Friday, 20th August 2027

*Please note that you must be eligible to live and work in the UK. without the requirement to be sponsored by Seagate. This role does not meet the criteria set by the Home Office for sponsorship on a Skilled Worker Visa as such sponsorship of this visa cannot be offered.*

Please demonstrate on your Cover Letter or CV how you meet the criteria set out in the job description identified above. 

At Seagate we are committed to building a diverse, inclusive, and authentic workplace. To see all vacancies that Seagate has available, please sign up - Register your interest in career updates with our Talent Network and to be considered for future opportunities.

Seagate Technology is committed to equal opportunity in employment and welcomes applications from all sections of the community irrespective of sex, marital status, religious affiliation, age, disability or ethnic origin. The Company specifically welcomes applications from the protestant community who are currently underrepresented in this job category. All applications will be considered strictly on the basis of merit.

Location:

Springtown, Derry / Londonderry, Northern Ireland

Our Springtown site is Derry/Londonderry’s largest manufacturer, we’re proud that Seagate is a flexible and inclusive place to work. We have more than 1,400 employees spanning research and development, manufacturing, and many other functions.

Here at work, you can grab breakfast, lunch, dinner and snacks at our subsidized on-site cafe. 

Looking for an active break from your workday? We’ve got you covered. Take a group or individual exercise class during lunch or after work at our on-site gym. 

Network with your colleagues through the Young Professionals Network, Women’s Leadership Group, the Carers Café (for caregivers of individuals with disabilities), Volunteer in the community with our support! Join our creative network, which includes a choir, foreign language classes and even a cookery class! 

Join our Employee Resource Groups (ERG), a voluntary, employee-led community built on a shared diversity identity and/or an appreciation of that identity, open to ALL current employees at Seagate! 

See list below of many of our Springtown Company Benefits:

•    Health – Statutory sick pay and medical leave, Occupational healthcare service, Employee assistance programmes, and On-site gym/ exercise classes / personal trainer.
•    Work Life Balance – Annual Leave & Bank Holidays,.
•    Finance – Pension – employer contributory scheme, Employee stock purchase plan, Competitive base pay, Pay for civil / jury duty, bereavement leave.
•    Career – Training and development opportunities, Learning & development programmes including Campus to Corporate.

Location: Springtown, United Kingdom
Travel: None